Sarah Banks: Improving Patient Experience Isn’t Always About Making Huge Changes…
Sarah Banks, Fertility Support Consultant of Sarah Banks Coaching, shared on LinkedIn։
“Yesterday reminded me why I love the work I do, and it certainly wasn’t a day I’ll forget!
I delivered patient support training to two fertility clinics in London, with two very different settings and two firsts for me.
I spent the afternoon at St Barts, the oldest hospital in the world, talking to them about enhancing the patient experience, and I spent the evening delivering training in a beautiful curry house with the staff from St Heliers!
Two very different settings, but the same thing at the heart of both sessions: brilliant fertility professionals who genuinely want to make fertility treatment a better experience for their patients.
I absolutely love what I do. Spending time with fertility teams, hearing about the challenges they face in clinic, talking through those difficult patient interactions and exploring the small (and sometimes bigger) things they can do to enhance patient support is incredibly rewarding.
And one of my favourite parts of yesterday was the staff telling me at the end of the session how much they had enjoyed it and what things they were going to implement straight away.
Because improving patient experience isn’t always about making huge changes.
Sometimes it’s about changing a conversation, noticing when someone needs a little more time, thinking about how information is delivered, or simply making sure a patient feels heard at a difficult point in their journey.
It’s lovely to spend time with people who care so much about getting that right.
Two clinics, two very different locations and lots of great conversations.
What a brilliant way to spend a day.
If you’d like to know more about how I can help you and your colleagues please get in touch.”
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